Welcome to Steve Madden Shop! These Terms and Conditions govern your use of our website and your purchases from our trendy footwear collections. By accessing our site and making purchases, you agree to these terms. Please read them carefully.
1. About Our Shop
Steve Madden Shop specializes in fashionable footwear and accessories for style-conscious individuals. Our collections include:
- Women’s Footwear: Ballerinas, Boots & Booties, Heels, Kitten Heels, Mules, Loafers, Bestselling Sandals
- Men’s Collection: Business Shoes and Casual Footwear
- Family Styles: Kids’ Shoes and Mommy & Me Matching Collections
- Accessories: Bags, Crossbody Bags, and Coordinating Pieces
- Special Collections: Animal Print, Rhinestone Details, and Seasonal Trends
2. User Responsibilities
Account Information
- Provide accurate and complete information during registration and checkout
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
Prohibited Activities
- Using our website for any illegal purposes
- Attempting to gain unauthorized access to our systems
- Interfering with the proper functioning of our website
- Using automated systems to extract data from our site
- Making false or fraudulent purchases
3. Products and Services
Product Descriptions
We strive to accurately display our products through photographs and descriptions. However, slight variations in color or appearance may occur due to monitor settings and lighting conditions.
Availability
All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a full refund.
Quality Assurance
Each pair of Steve Madden shoes undergoes quality inspection. We stand behind the craftsmanship of our products and are committed to your satisfaction.
4. Ordering and Payment
Order Process
- Order Confirmation: You will receive an email confirmation after placing your order
- Order Processing: All orders are processed within 1-2 business days after payment confirmation
- Order Changes: Contact us immediately if you need to modify or cancel your order
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Pricing and Taxes
- All prices are displayed in US Dollars ($)
- Prices are subject to change without notice
- Customers are responsible for any customs duties, taxes, or fees imposed by their country
5. Shipping and Delivery
Shipping Methods
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking included
- Available worldwide (excluding some remote areas and parts of Asia)
- Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking included
Shipping Areas
We ship globally with the exception of some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
Delivery Responsibilities
- Provide accurate and complete shipping address
- Ensure someone is available to receive the delivery
- Inspect packages upon delivery and report any visible damage immediately
6. Returns and Exchanges
Return Policy
- Return Window: 15 days from delivery date
- Exchange Window: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
Return Process
- Submit your return request via email within 15 days of receiving your order
- Receive return authorization number and shipping instructions within 24-48 hours
- Package items with original packaging, tags, and order confirmation copy
- Ship using provided shipping label and retain tracking number
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Original payment method
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customer responsible for return shipping costs
Non-Returnable Items
- Worn items showing signs of wear
- Products damaged due to customer misuse
- Final sale items (clearly marked clearance or sale items)
- Personalized products from our Collections section
7. Intellectual Property
Copyright and Trademarks
All content on this website, including but not limited to:
- Product designs and images
- Brand names and logos
- Website design and layout
- Text content and product descriptions
are the property of Steve Madden Shop and protected by international copyright and trademark laws.
Use Restrictions
You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding for commercial purposes
- Create derivative works based on our designs
8. Limitation of Liability
Product Use
Steve Madden Shop shall not be liable for:
- Injuries resulting from improper use of our products
- Normal wear and tear of footwear
- Individual variations in fit and comfort
Website Use
We are not responsible for:
- Temporary unavailability of our website
- Technical issues beyond our reasonable control
- Third-party actions that affect your access to our site
Maximum Liability
Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
- Personal identification information
- Order and payment details
- Shipping and billing addresses
- Communication preferences
10. Governing Law and Dispute Resolution
Governing Law
These Terms and Conditions are governed by the laws of the State of Oklahoma, United States.
Dispute Resolution
In the event of any dispute:
- Contact our customer service team first to attempt resolution
- If unresolved, disputes shall be settled through mediation
- Any legal proceedings shall be conducted in Oklahoma City, Oklahoma
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our site after changes constitutes acceptance of the modified terms.
12. Contact Information
Steve Madden Shop
📧 Email: [email protected]
📍 Address: 320 Northwest 22nd Street, Oklahoma City, US 73103
⏰ Response Time: 24-48 hours during business days
13. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and Steve Madden Shop regarding your use of our website and purchase of our products.
Thank you for choosing Steve Madden Shop – where style meets comfort and confidence!