Easy Returns & Exchanges – Step Out in Confidence!
At Steve Madden Shop, we want you to love every pair of shoes as much as we love creating them. If your new ballerinas, boots, or heels aren’t the perfect fit, our hassle-free returns process ensures you can shop with confidence.
Return & Exchange Timeline
- Return Window: 15 days from delivery date
- Exchange Window: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
The Simple Return Process
1 Submit Your Return Request
Email our customer service team within 15 days of receiving your order using the template below.
2 Receive Return Authorization
We’ll email you a return authorization number and shipping instructions within 24-48 hours.
3 Package Your Items
Include the original packaging, tags, and a copy of your order confirmation.
4 Ship Your Return
Use the provided shipping label and retain your tracking number.
Exchange Process
Follow the same steps as returns, but specify your desired exchange item in your email. Exchanges are subject to availability in our trendy collections.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Steve Madden Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange: [Product Names & Sizes]
Reason for Return/Exchange: [Fit Issue, Style Preference, etc.]
For exchanges, I would like to exchange for: [Desired Product & Size]
Shipping Address:
[Your Full Name]
[Your Street Address]
[City, State, Postal Code]
[Country]
Please provide return instructions and authorization number.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number]
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customer responsible for return shipping costs
Important Notes
- Items must be in original condition with tags attached
- Please include all original packaging and documentation
- We recommend using a trackable shipping service
- International returns may be subject to customs fees
Non-Returnable Items
To ensure the quality and hygiene of our products, the following cannot be returned or exchanged:
- Worn Items: Any shoes showing signs of wear
- Damaged Items: Products damaged due to customer misuse
- Final Sale Items: Clearly marked clearance or sale items
- Personalized Products: Custom or monogrammed items from our Collections
Need Help? We’re Here for You!
Our fashion-loving customer service team is ready to assist you with any returns or exchanges.
📧 Email: [email protected]
📍 Address: 320 Northwest 22nd Street, Oklahoma City, US 73103
⏰ Response Time: 24-48 hours during business days
Shop With Confidence
We stand behind the quality of every pair of shoes, from our bestselling sandals to our signature boots. Your satisfaction is our priority, and we’re committed to making your Steve Madden Shop experience as perfect as our craftsmanship.
Thank you for choosing Steve Madden Shop – where style meets comfort and confidence!