🛍️ Product Information
What types of products do you offer?
We specialize in trendy Steve Madden footwear and accessories! Our collection includes:
- Ballerinas and Loafers for casual comfort
- Heels, Kitten Heels, and Mules for elegant occasions
- Boots and Booties for seasonal style
- Bestselling Sandals for warm weather
- Crossbody Bags and Bags to complete your look
- Matching Mommy & Me sets for family styling
- Men’s and Kids collections for the whole family
Do you offer matching sets or collections?
Absolutely! Check out our “Make It A Match” and “Collections” sections for coordinated styles, and don’t miss our adorable “Mommy & Me” matching sets for you and your little ones.
What’s special about your Animal Print collection?
Our Animal Print collection features bold, fashion-forward designs that make a statement. From leopard print ballerinas to zebra pattern boots, these pieces are perfect for adding some wild style to your wardrobe!
🚚 Shipping & Delivery
Where do you ship to?
We deliver worldwide! Based in Oklahoma City, we ship to most countries across the globe. However, we cannot deliver to some remote areas and parts of Asia. Check your location during checkout to confirm availability.
What are your shipping options and costs?
We offer two stylish shipping options:
- Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 days after dispatch
- Free Shipping: On orders over $50 via EMS – arrives in 15-25 days after dispatch
How long does order processing take?
We process all orders with care within 1-2 business days. You’ll receive tracking information once your order ships so you can follow its journey to your doorstep.
Can I track my order?
Yes! We’ll send you a confirmation email with tracking information once your order leaves our warehouse. You can use this to monitor your package’s progress.
💳 Payments & Security
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. Shopping with us is safe and secure.
↩️ Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return items within 15 days of delivery for a hassle-free exchange or refund. Items must be in original condition with tags attached.
How do I start a return?
Please contact our customer service team at [email protected] to initiate your return. We’ll guide you through the simple process and make it as smooth as our stylish designs!
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on worn footwear unless there’s a manufacturing defect. All returned items must be in original, unworn condition with original packaging.
👠 Sizing & Fit
How do I choose the right size?
We provide detailed size charts for each product. For the perfect fit, measure your feet and compare with our charts. Remember, Steve Madden styles tend to run true to size, but checking individual product measurements is always recommended.
Do you offer wide-width options?
Selected styles are available in wide widths. Look for width specifications in the product descriptions, or contact our style experts for personalized recommendations.
💎 Special Collections
What is the “House Of Summer” collection?
Our “House Of Summer” collection features bright, breezy styles perfect for warm weather. Think colorful sandals, lightweight materials, and vacation-ready designs that scream summer fun!
Do you have rhinestone-embellished items?
Yes! Our Rhinestones collection includes sparkling, bedazzled designs that add glamour to any outfit. From evening heels to statement bags, these pieces are perfect for making you shine!
Still Have Questions?
Our fashion-loving customer service team is here to help!
Email: [email protected]
Address: Steve Madden Shop | 320 Northwest 22nd Street, Oklahoma City, US 73103
We’re committed to making fashion affordable and accessible while delivering more than just shoes—we deliver confidence!